Agenda | Re/Constructing the Customer Experience

Tuesday, August 25, 2020
10:00 AM - 10:45 AM																[Invite-Only] Re-Defining the Digital Customer Experience Dom Nicastro - SMG / CMSWire Christine Rimer - SurveyMonkey
11:00 AM - 11:10 AM																Welcome Address Michelle Egner - Simpler Media Group Rich Hein - Simpler Media Group
11:10 AM - 11:30 AM																Keynote Address: Who Moved My Customer? Sajal Singh - Digital Advisor & UN Global Innovation Expert
11:35 AM - 12:00 PM																Panel Discussion on Changing Customer Behaviors, CDP Platforms, Data & Analytics Francisca Hawkins - Philz Coffee Sav Khetan - Tealium Neil Moree - Lending Tree Sajal Singh - Digital Advisor & UN Global Innovation Expert
12:05 PM - 12:30 PM																Overcoming Barriers to Cross-Channel Customer Experiences Sam Ngo - BlueConic Lauren Crowley - BlueConic
12:35 PM - 1:00 PM																Keynote Address: Customer Growth and the Framework for Trust Enablement Jeanne Bliss - Customer Bliss & CXPA
1:05 PM - 1:30 PM																Panel Discussion on Customer Trust, Digital Tools, VoC, User Feedback Siobhan Fagan - Reworked Jeanne Bliss - Customer Bliss & CXPA Cary Cusumano - Verizon Dutta Satadip - Pinterest, Google, HP
1:35 PM - 2:00 PM																Re/Learning Your Customers' Needs Sean Treiser - UserTesting
2:05 PM - 2:15 PM																Action Planning & Wrap-Up Michelle Egner - Simpler Media Group Rich Hein - Simpler Media Group
2:15 PM - 3:00 PM																Happy Hour Featuring Dennis Watkins' The Magic Parlour Show