Re/Constructing the Customer Experience
Re/Constructing the Customer Experience
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Agenda

Tuesday, August 25, 2020
10:00 AM - 10:45 AM
[Invite-Only] Re-Defining the Digital Customer Experience
Dom Nicastro - SMG / CMSWire
Christine Rimer - SurveyMonkey
11:00 AM - 11:10 AM
Welcome Address
Michelle Egner - Simpler Media Group
Rich Hein - CMSWire
11:10 AM - 11:30 AM
Keynote Address: Who Moved My Customer?
Sajal Singh - Digital Advisor & UN Global Innovation Expert
11:35 AM - 12:00 PM
Panel Discussion on Changing Customer Behaviors, CDP Platforms, Data & Analytics
Francisca Hawkins - Philz Coffee
Sav Khetan - Tealium
Neil Moree - Lending Tree
Sajal Singh - Digital Advisor & UN Global Innovation Expert
12:05 PM - 12:30 PM
Overcoming Barriers to Cross-Channel Customer Experiences
Samantha Ngo - BlueConic
Lauren Crowley - BlueConic
12:35 PM - 1:00 PM
Keynote Address: Customer Growth and the Framework for Trust Enablement
Jeanne Bliss - Customer Bliss & CXPA
1:05 PM - 1:30 PM
Panel Discussion on Customer Trust, Digital Tools, VoC, User Feedback
Siobhan Fagan - Reworked
Jeanne Bliss - Customer Bliss & CXPA
Cary Cusumano - Verizon
Dutta Satadip - Pinterest, Google, HP
1:35 PM - 2:00 PM
Re/Learning Your Customers' Needs
Sean Treiser - UserTesting
2:05 PM - 2:15 PM
Action Planning & Wrap-Up
Michelle Egner - Simpler Media Group
Rich Hein - CMSWire
2:15 PM - 3:00 PM
Happy Hour Featuring Dennis Watkins' The Magic Parlour Show
 

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