Date & Time
Tuesday, August 25, 2020, 12:35 PM - 1:00 PM
Keynote Address: Customer Growth and the Framework for Trust Enablement

The most beloved companies are rooted in trust. In their humanity. And in a deliberate commitment to grow by aligning their values with how they do business. This is how they become an indispensable part of people’s lives. Especially now.

One of the most powerful things you can do today to safeguard the future of your business, is to engage your leadership in the imperative need to build your customer-driven growth engine.

Keynote speaker Jeanne Bliss will present case studies for using this period in time to spearhead the 5-Competencies for Customer Growth to embed trust and elevate one’s company in the marketplace.

In this session you will learn:

  • How to engage your CFO and CEO to elevate customers as the asset of your business
  • The critical pivot to align around experience
  • How companies whose listening has moved to human / leader-led listening are driving the right business outcomes
  • Why customer goals have shifted, and how having a part in the achievement of your customers’ goals will put you at the top of their list
  • The powerful leadership shifts that we needed for years and the opportunity to embed these “COVID behaviors” into our organization’s DNA
Jeanne Bliss