Cary is a seasoned Customer Experience (CX) and Design Thinking professional at Verizon.  As a CX Design Strategist, he works with Verizon’s largest enterprise clients to articulate, design, and implement their CX strategy and vision.  He is a Certified Customer Experience Professional (CCXP) and a 2016 winner of the Customer Experience Professional Association’s (CXPA) CX Impact Award.  He is also a certified Lean Six Sigma Black Belt and specializes in analysis of unstructured Voice of the Customer data to promote empathy and drive customer-centered process improvements at key points of the customer journey.